Undercover

I went on a secret shop last night to Buffalo Wild Wings with Ryan. It was through one of my secret shopper companies, Bestmark. That company is great, I also got to spray tan right before the company Christmas party that I got reimbursed for.

I was supposed to reveal myself to the manager at the end of the shop and present him with either a $100 gift card, $50 gift card or an "oops" card to give to the server. Our server was supposed to suggest a Cocoa-Cola beverage and try to sell us a gift card. He didn't do either, so he got the "oops" card. I felt terrible, because he was really nice and did everything else right and he was a teenager....so I know he could have used the money.

I went to the front counter to talk to the manager. I told him who I was and he was really rude! He told me he was really busy and didn't have time for me, that I needed to wait 35 or 40 minutes until things slowed down and he could come talk to me. I wasn't about to wait 40 minutes for him to sign his name to a piece of paper. Ryan almost said something to him, but I told him not to and waited on the bench near the counter for a minute. Another manager came out and I explained again who I was and why I was there, told him the shop was unsuccessful and asked him to sign the paper. He grabbed my notes and demanded to know who had sent me! He started flipping through what I wrote. I was a little stunned....I should have grabbed my notes back and said something rude right back. But I didn't. I waited for him to sign the paper, while muttering, "He blew it, he really blew it" (talking about our server). When he didn't sign the second line- which was highlighted- I gave the paper back to him and asked him to print his name on that line. He said, "I already signed it!" And reluctantly printed his name. My face was burning, I was so angry. I took the paper and we walked out. The manager called after us to have a nice night and I didn't turn around.

That's the last time I'll be doing a secret shop there. You can be sure I mentioned all of this in the report I had to write up when I got home!