A Great Surprise

Our firm recently signed with a media clipping service called Factiva. They're part of Dow Jones, and they track where our clients are showing up in the news and then I can create reports from the results. I did a lot of research into the company, and worked closely with an account manager named Jennifer.

We signed because I convinced the bosses it was absolutely superior to our current clipping service, so we switched last month. Last week, Jennifer told me she was applying within her company for a higher position that would allow her to service our account through the entire year, and asked me for a recommendation.

I wrote her up one on our company letterhead...it only took a few minutes. She's been so helpful and patient with me while I learn the system, it was the least I could do.

Today, these were delivered to my office:



With a note that read: Andrea, thank you again for doing me a giant favor! ~Jen.

So nice!!!!!